Really disappointing service

Really disappointing service from Afrihost.

I placed a new order yesterday and received absolutely no response or feedback. After contacting support and spending around 90 minutes trying to get help, I was eventually told by the agent (Jackson R) that my order was not loaded correctly on their side and had to be done manually.

Now I’m told it’s my problem to wait even longer for my line to be activated. What’s worse is the complete inconsistency, one agent told me 24–72 hours, while Jackson then said 3–5 working days. Clearly no one is on the same page.

This is really pathetic service from a company I’m expected to support financially on a monthly basis. Poor communication, wasted time, and zero accountability. Not the level of service I expected from Afrihost at all.