Really ******* customer support.

Really poor support. I am struggling with an ongoing problem for weeks, and the agents make me jump through hoops to plug things and unplug things and run all these tests which never actually help them. Often they refuse to make a ticket, and if they do, then I never get any feedback. Just super frustrating. Sometimes they can't locate my account and insist on an account number. Where to I find an account number? I don't get any invoices in my email or anything. The agents seem ill equipped to resolve problems, they often follow really unnecessary troubleshooting steps, want me to plug my macbook into the "fibre box" as if everyone just happens to have the necessary equipment to do that. Really really poor customer experience when there's any problem on the line.