Reactivating account, Paygate broken for 4 different banks

Having been a customer for 13 years, and managing Afrihost accounts for a greater majority of my life.

For the last 2 days, I've been trying to reinstate(restart/reactivate/resurrect/reapply) my previous mobile, data only package with Afrihost+. I have an existing MTN sim card which I've used for about 6 years now

But here is the issue, if you follow the UI to add it, it stops at the screen where it informs you about needing to provision the sim card.

But it never actually registers anything. I spoke to an agent, Faith, for over an hour trying to explain what I'm doing.

They then informed me I must already have registered for the package to provision, which I cant do, because my number apparently is not provisioned.

That was issue #1

The next is the most fundemental mechanism of an online company. Accepting digital payments.

I've tried readding my existing cards, I've tried using cards from another bank, I've tried using cards from overseas, I've tried using temp cards, debit cards and credit cards.

They all fail, some do manage to deduct the R1 from my account without issuing a return (they get returned automatically after a few days, but this indicates a break)

The first agent ghosted me while talking to a Senior about it. The next agent sent me to accounts.

Where Richard told me that its the banks problem. Which would be pretty bizzare given the number of services I'm already using and the 13 years that I've not had a payment issue with Afrihost.

He then askes for 10 digits of all the cards I used. And I'm not providing those details, via email.

It's literally not worth the savings, I can just wire up an e-sim from Airallo or Saily or something and not have to deal with this.