RE: [#TQQ-***0]: Unexceptable Service on router Delivery

The service is absurd, they tell clients one thing and then another, I app**** for the purefiber package on the 4th of September 2019, details were sent and i was requested for a delivery address for the router the same day online. I then didn't here anything until friday for verification and that was it, So now according to me the correct date for me to receive the router is friday the 13th to confirm this i spoke to a consultant over there whatsapp App and he confirmed that i should receive the router no later than friday the 13th. cool so friday came i didn't receive anything and left it. This morning 16th i received a phone call from a 3rd party claiming to be a middle man and was told the address was incorrect, and the package was only put in to cage for dispatch this morning, so paper work still had to be done and then was told no i will probably only receive the router hopefully tomorrow the 17th.

I emailed Afrihost and was told the verification payment was done a day later(1st fault on afrihost side), address given to 3rd party was incorrect ( 2nd fault ), promised me that router would come on the 13th and it didn't ( 3rd fault ), get told that the router would be not delivered as expected ( 4th fault ).

And i get told they not liable for late delivery dates? If this was my company that would never happen if a client get promised something stick by it because it upsets customers.

i hope to all customers of afrihost see this and respond to this as i'm surely not the only one.