Re-Activation of Order

I have tried to phone numerous times today and I have send numerous emails and yet no one is getting back to me, even the messages on FB are not being answered. I went on the client zone to change my package seeing that it has been almost a month since ordering and nothing is happening and no one is getting back to me regarding installation. When I tried to change my product it said I had to cancel and then re-order a new package, upon canceling I could not re -order a new product now you are billing me for the router that I have received and you are trying to debit my account. I have send emails giving instructions to re-activate my order and nothing happens, you are seriously lacking in customer service