quick to take money, not so quick to refund

I pre-ordered fiber with Afrihost with the free router included. 3days after the pre-order was done I received the router. A couple of days after that I received a mail saying that my area isn't live yet after it was confirmed that it was live, they don't know when it will be live. I cancelled the fiber pre-order and received an invoice for the router (which is fine). I scheduled a courier to collect the router and deliver it back to Afrihost because I haven't used the router.

My account was debited +R980 for the router, which is fine. Problem is the router was collected and delivered Friday, 13 October 2017 and almost 2 weeks later I still haven't received my refund, no email or call back as promised by your call centre.

I dont mind paying for a service, but paying for no service doesn't work for me. Let's see how long it will take Afrihost to reply now.