Quick to sign us up and take our money. But after service is putrid!!!

I had quite a month with Afrihost. First I wasn't receiving the proper line speed since I upgraded last year. They would reset line and it would for a day or two. We currently have an outage at the Vumatel exchange aircon failure which transpired last at 23:30pm. I have been dealing with different support agents since the 4th of March. Every call every WhatsApp every email they ask me to follow the same damn steps. When I say your colleague already did this response is "I can't speak for my colleague" "I can't check the ticket or Im this department we not able to see what is logged" this is absolute bull **** I work from home I had to cancel my shift yesterday because of this. Quick to take our thousands of Rands but support service is just. We get messages from an autobot CEO. GIAN YOU ARE NOT HERE FOR US, YOU ARE NOT HELPING US DURING THIS DIFFICULT OF SOCIAL DISTANCING. The Agents speak to as if you are illiterate. They remote connected to my laptop to make change to my network duplex setting (changing it all to manual) asking the agent why are you changing my settings I have vpns I connect to for work, the answer is because it will only work on Manual. What why it's been working quite fine Im complaining about my actual connection. Agent "only why you will have a stable connection" by connection is still ****ed my VPN connections ****ed. (excuse the foul language but I've reach my level of frustration) imagine we the clients should say we only paying for the time we has connection they will be *****ed. You compensates us for loss of work hours or able to business. I work in the IT industry and there concerns SLA's absolute *******.

Let see if they have a automated response for this.