Quick to respond. Hopelessly inept at, and disinterested in-, resolving issues.

I went with Afrihost as an ISP for an Openserve Fibre to the home connection based on recommendations from some colleagues.

It has been 3 months since. 3 montha of intermittent connections that makes working from home impossible. I have reported every single half hour to 2 hour disconnection on their whatsapp channel. They are great with responding but worthless at resolving the issue, which affects my entire complex.

They keep no history of the faults logged with them, each report involves the same song and dance from my end for them to throw the problem over the wall to Openserve. Openserve either sinply closes the ticket or sends a technician that does not understand the meaning of the word "intermittent" and they promptly close the call.

Afrihost does nothing to push the effort from their end and their support staff have advised me that cancellation might be the only option.

If you are considering Afrihost, save yourself the time. They are by far the worst ISP I have ever dealt with and I recommend considering ANY of their competitors.