Putrid Service

I would like everyone to know the poor service that I have received from Afrihost. 1st. Due to Covid-19. I am unable to Pay on the 1st of every month. I can only pay on the 20th or the 5th of the new month. I have never not paid my Afrihost account. I was then sent a termination of service mail, that my service will be terminated effective the 4/12/2020 however I need to settle my outstanding amount of R799 which I settled when I received that mailer from their accounts. I then proceeded to contact their accounts department department and was as well advised by the consultant that my service will be terminated on the 4/12/2020. It is the 9/12/2020 and my service has been suspended however, they have billed me for an additional month. I am sitting for 2 days with out internet connection, in my line of work, it requires me to be online at all times, it is costing me a lot of money to buy data and hotspot. When I contacted their accounts department yesterday and explained this to them, they advised me that I need to submit an immediate cancelation to get this resolved. I contacted the again today and they advised me that due to their service provider billing them they are unable to do an immediate cancellation until I pay R799 which I am not willing to pay at all as I was advised that my service would be cancelled on the 4/12/2020. The service is absolutely putrid and I hope that their CEO Gian gets sight of this. Their payment arrangement with their providers have nothing to do with customers. I need my IP address released so I can move over to my new provider. I will definitely not recommend Afrihost to any one at all, their service levels are absolutely putrid.