Putrid horrible service from Afrihost

On the 27/11/2020 i placed an order for fiber for my moms place as a gift the payment was made and shortly after i received a call informing me that the installation will be done the Tuesday thereafter which was the 01/12/2020.I have a fibre package with Vuma and for this reason trusted their service and with my installation i had no issues.The installation was done on Tuesday 01/12/2020,shortly after my mom called me and advised that there was a red light shining on the router.I informed her that the time frame for activation and receiving the details is 24/48 HRS as communicate via SMS.On the 02/12/2020 i sent a whatsapp message requesting the user name and password i was connected to R Mali i was informed that the activation and provisioning time frame is 24/48 HRS and i should give them a call the following day (actual message) "Kindly note that the credentials can take up to 24 to 48 hours to be sent as sometimes the ONT takes that long to be provisioned" "Kindly contact us if you do not receive anything by the end of business tomorrow" "Your fibre line is not yet active" this i understood,i waited until the next day and sent a message again i was then connect to Nonhle this was back and forth i was told to re-start the router,leave it for a few seconds.I was asked to send pictures this did not work iether.I was then once again connect to Mali this was his feedbaack:So I am now requesting that they provision the line as they only sent the wifi details and have not activated the fibre" .Once again i was patient Thursday came and i messaged again i was connected to Nkululeko once again back and fourth re-start your router nothing worked she claimed that the line is active (this was her feedback)This is what I have on my end. (screenshot). However, I will proceed to log a fault.Friday came my line is still not active i was connected to Lesego N this was the feedback"An escalation was sent to vumatel yesterday to vumatel to send a technician out to check out the installation. The ticket is still opened they are working on it" Vumatel has not advised yet, i will make a comment on the ticket to send one urgently.Saturday came my line is still not active i was connected to Sandy M. the chat lost connect and once again i am connected to Mali he says "I am upset that they have not resolved this" I can see one of our supervisors escalated again on 2020-12-03 14:44 which was the following day from when I escalated. At this point i am beyond livid i was informed that i need to request a call back on the app this was done i received a call back and was placed on hold for 31 minutes no manager.I requested a call back again requested for a manager i spoke to Itumeleng i was promised a call back this was at 10:35 it is now 15:00 no call back this is horrible service i am at the point of cancelling is this matter is not resolved today.I have recommended your products to various friends of mine and now regret ever having done that i will take this matter further if i do not receive feedback today this was a gift for my mom but this entire week since installation has been nothing but a disappointment