PURPLE FOREST ****!!!

Terrible customer service and support. Whatever you do stay away from Purple Forest. They are the worst fibre providers and very rude customer service. Purple forest billed me because previous tenants had an installation - even though installation is included, after informing them the previous tenants have removed the power cable from installation they told me to purchase on myself. Purple forest is ruining the reputation of Afrihost - they take long to reply to support requests and then just shift the blame. I was billed on 6th march when they 'activated' my line - but had issue after issue until 11th March to actually use my fibre. First issue was power cable, then the ONT box was not configured properly, then I had to use LAN port 2, then finally I had internet at 10% of the speed I pay for?? Only on the 11th march did I get speed 90% of what my contract states - so i have submitted a credit request. Purple forest is refusing to refund because "Good Day

Please see below mail that we already responded to.

It is not an incomplete installation if the previous tenant took the power supply with them."

Therefor because previous tenant took power supplies - it is not their fault but mine?? And they will bill me from 6th march due to this.