Pure Unprofessionalism disgust

I had cancelled a fibre connection on had at no 2 Romella Court, as I asked what I can do to move it and they said its best I cancel it and order new fibre.

I did that and Afrihost sends a router and Vumatel contacts me to make arrangements for installation. Then my neighbour tells me I can use her 10mb fibre WiFi, so email Afrihost and Vumatel to cancel installion and package ordered.

Then I get a call from Afrihost just clarify everything and explain that No2 Romella must be cancelled like the cancellation of submitted via the app. And the order and installation for no3 must be cancelled and mot happen. He clarifies that no installation was done at No3 to which I agree, we at our goodbyes and thereafter I'm charged, for what?! I call immediately again and told they erroneously captured it incorrectly, yeah right and now I'm short changed?! Person I speak to says they'll send it off to accounts team, as they've left already and they'll get in touch with me the morning, thus never happened and the person I spoke to I specifically asked to follow up with me, this too never happened.

I called earlier this morning to figure out what happened what's going on and this person takes Mr to their website and wants to show me how to return the device, my money is more important, you took money from me without telling me anything. Then I ask to speak to a manager and he drops the call on me