Pure Internet Misery

I’m completely disappointed by the service I have received from Afrihost. I cancelled my connection on 20 Oct, advising them that I’m moving house, however I will need my connection to be reactivated on 1 Nov. The existing owner also cancelled her connection the same day as me and I was told all will be set up for 1 Nov. I followed up on 27 Oct checking if there is anything I’m expected to do or could stand between me and being connected and I was told no. Yesterday (1 Nov) I notice that there was still no connection - I engaged someone on their WhatsApp line who requested for me to send images of the devices and cables I have to make I have connected everything correctly. At the end they said they have logged an order with Vumatel. This morning I receive a call from Britelink who work with Vumatel saying they have to come and install a new ONT because the one I have is not theirs. My confusión was “if the previous was using the same connection, why would it not work for me since we were both with Afrohost?” - I asked Britelink the same question and they said I need to ask Vumatel as they assign work to them. Britelink later called to say that my address given to them was incorrect so I must follow up with Vumatel on who will handle my query now. I then got a call from Afrihost and was on the line from 12:30 to 14:00 trying everything to get the connection going. The gent then said I need a new router so if I can get it from the Rivonia he will be able to further assist me. Out of desperation of needing to get connected since I’m working from home, I went to Rivonia. When I got there I was told I don’t need a new router, the system still showed my account as not active, so they will activate, a NGF when I get home I must just restart the ONT and router - and if it doesn’t work I must email. Got home and still nothing worked. Now I’m being told I must come back tomorrow morning because the warehouse is closed and there’s nothing they can do if I don’t have a new router. I have lost out on a full day of work and pay and still don’t know what will happen tomorrow