Pure internet joy???

I activated a 2 Mb line with Afrihost last year (2014) they also rent the line so they take responsibility for it. A 2 Mb line should download at a average of 1.75 to 1.5 without being throttled. I have had terrible line speeds (0.4 MB to 0.03 MB 56k modem is faster) from the very beginning and have logged an incredible amount of faults with proof of screen grabs added. The most common solution is to reset the router, this has had no improvement.<br> I am on a first name basis with all of their supervisors, as I said numerous complaints, this generate a fault ticket with Telkom who close the ticket as complete without ever contacting me or verifying an improvement. <br> February I demanded a refund on my line rental which does not work but was willing to pay for the data i used. Their response was to laugh at me and say that there was no way that they would refund me as it was not there policy or their fault. YET I am renting the line through them.<br> Pure internet joy their slogan and clearly false advertising and breach of contract as they do not provide what their web page claimed. With no regard to the customer, they have a take it or leave it attitude.