Pure Internet Hell!

Pure Internet Joy...not even close. What a poor experience trying to move house and my fibre connection. There is no simple transfer of service, so fine I cancel and order a new service(complete waste of a router etc but anyway). I requested that my fibre be installed(I moved 100 metres up the road to a house that already had fibre by the same provider) on the 3rd of June. That never happened. After multiple follow ups through the call centre(phone/mail/online chat) I was told that the underlying fibre provider OpenServe had cancelled my order because they couldn't find my house location. Not only did I not get a call from them, I needed to follow up with Afrihost in order to figure this out.

Fast forward to today and I still have not been able to get an installation date or any concrete ETAs to resolution. I keep getting told that Afrihost is waiting for feedback from the fibre provider and that can take up to 24 hours. It has been well over 24 hours without any feedback. Standard operating procedure it seems. I am unable to escalate to OpenServe directly since Afrihost manage that relationship. One would imagine that Afrihost would have better mechanisms to escalate these sorts of matters to OpenServe and not have to wait 24 hours for each response. The whole point of using Afrihost as the provider is to manage this relationship better and provide the user with a hassle-free experience. I have now sat without working fibre at my new house for almost 2 weeks with no end in sight to this mess.