Pure internet frustration - as i get no joy out of them

<p>On recommendation of my boyfriend and a few close friends i chose to open a 2 GIG mobile data package with Afrihost.</p> <p>On 20 April i created my account and placed my order.</p> <p>On 22 April i phoned and send an e-mail (ticket no: GSC-***4) to cancel the order as i did not have the correct RICA documents. i was told to wait until the courier company contact me, so that i can tell them to send it back to Afrihost. To date i have not been contacted.</p> <p>22 April I receive an e-mail that my SIM is now active and with the couriers for delivery.</p> <p>On 3 May i contacted Afrihost again to ask them to cancel my order as R99 was deducted off my credit card and i still have not receive my SIM card. Gregory P came back and said there was a slight delay with the couriers and he is working on it.</p> <p>11 May i receive another e-mail from Gregory P say that data usage was detected on my SIM, where upon a responded to his mail, that he must obtain a signed waybill from the courier as i have not taken receipt of the SIM card. Heard nothing from him again.</p> <p>i phoned the call centre, spoke to a Vaughn T - he has also not have done anything about the issue.</p> <p>13 May i phoned Afrihost again, spoke to Sechaba Moeng who said he has contacted the courier company and waiting for them to respond. </p> <p>it is now 16 May, and none of the Afrihost consultants have managed to sort out this issue.</p> <p>This is theft - i have not received the SIM - but money are being deducted off my credit card.</p> <p>None of the above mentioned employes bothered to pick up the phone and give me an update on what they are doing to solve the problem.</p> <p> </p> <p> </p>