Pure Frustration no Fibre

Internet goes down every now and then. When it gets back up again I only get 9mb/s down but 25mb/s up, The Afrihost Whatsapp line is PATHETIC, to say the least!!! I have advised the agent on the line that my "PC is in my office and the router and ONT in the lounge - 30m apart and I don't have a laptop to directly connect to the ONT or the router". In fact, that's how I start every conversation with Afrihost every single time but every time I get "please connect your Pc directly to the ONT" and then I advise above again and then I get "i won't be able to troubleshoot if your line is down or the issue is with your router is you do not have a PC". How many times must one tell the same agent that the PC is in my office and the router and ONT in the lounge - 30m apart and I don't have a laptop to directly connect to the ONT or the router" I have gone so far as to request that they put a note on their system to this effect! Back to the point, my package is supposed to be 35/25 but I only get 9/25. I had to call in now again to get them to change it on their systemto the correct line.