Pure Fibre Install Run-around

I ordered a Fibre package through Afrihost on the 23rd August. Everything went fast that day and the order ended in a "We are waiting for Netstream to schedule your fibre install". Ever since that day, the order hasn't moved to a different state. I received an email from *** stating "Your service request for Afrihost 100Mbps Uncapped Pure Fibre has been sent to Afrihost. Afrihost will make contact with you to finalise your agreement." I received that email on the 23rd. When I follow up with Afrihost they say they're waiting for Nestream to schedule installation. When I contact Netstream, they say they're waiting for Afrihost. Someone please help me resolve this matter asap because I really need this connection to be concluded. If I could cancel the order with Afrihost and start it afresh with the installer directly I think things would've been quicker. Thoroughly disappointed.