Punishment to getting a solution!!!!

I have had an Afrihost Fibre Line since the 2017 at my previous Home. When I moved at the end of January 2021, I requested that the line be moved to my new place. All was fine until there was bad line speed and constant connection issues. Logged numerous amount of calls and tried to have the issue resolved. At the end, I decided to cancel my line and move to a different service provider that could solve the problem. Bear in mind I had a month to month contract in place. When I called them to cancel, there was NO mention that there would be a cancellation fee, and I feel as though I am being punished for getting a solution to a problem that could not be sorted by Afrihost! Thanks alot Afrihost for robbing me blindly! Leaves much to be desired!!!!