sB
saffiera B
1 reviews | Active since Feb 2013
20 Oct 2015, 15:59
problem with unknown debit order
Dear all,<br> <br> i have a problem with Afrihost and their billing queries an unknown debit order went true of which i have send numerous mails without no explanation. Why is a debit order send true in the middle of the month instead of end of the month when i get my normal bill this is causing unknown suspension after i send a email: see below:<br> <br> <br> --- Forwarded message ---<br> From: Saffiera Breidel <br> Date: Tue, Oct 20, 2015 at 12:04 PM<br> Subject: Re: [#VQB-***4]: Re: Urgent Action Needed<br> To: [Email Removed]<br> <br> <br> Hi there<br> <br> which debit order did i submit the only thing i did was inform Afrihost about my landline to be moved after this was done i was told to contact TELKOM to do the transfer back and to place the number in the holdpool i did not know i was going to be charged for this......what is the debit order FOR ????<br> the number has CHANGED now is this not updated in the SYSTEM<br> my number *** has been changed to ***<br> <br> My question still remains why is there a debit order put in place before the end of the month while i receive a monthly bill .....<br>
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Afrihost.com's replyOfficial
21 Oct 2015, 11:41Hello worknas,
Under normal circumstances, our system will issue invoices for all active products on the 25th of the current. At the start of the new month, payments are submitted for payments via debit orders and credit cards.
However, when a top-up is loaded, or a Client signs up for a new product - in this case you signed up for a new ADSL line - we will issue you an invoice at a pro-rata rate for the product. This means that you will only be charged for the remainder of the month for that service, and not for the full month. Your ADSL line was transferred during the course of October necessitating the pro-rata charge.
If you have any questions or queries with regards to the above, you are most welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
Under normal circumstances, our system will issue invoices for all active products on the 25th of the current. At the start of the new month, payments are submitted for payments via debit orders and credit cards.
However, when a top-up is loaded, or a Client signs up for a new product - in this case you signed up for a new ADSL line - we will issue you an invoice at a pro-rata rate for the product. This means that you will only be charged for the remainder of the month for that service, and not for the full month. Your ADSL line was transferred during the course of October necessitating the pro-rata charge.
If you have any questions or queries with regards to the above, you are most welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
Best regards,
Afrihost.com's reply21 Oct 2015, 11:41
Official
Hello worknas,
Under normal circumstances, our system will issue invoices for all active products on the 25th of the current. At the start of the new month, payments are submitted for payments via debit orders and credit cards.
However, when a top-up is loaded, or a Client signs up for a new product - in this case you signed up for a new ADSL line - we will issue you an invoice at a pro-rata rate for the product. This means that you will only be charged for the remainder of the month for that service, and not for the full month. Your ADSL line was transferred during the course of October necessitating the pro-rata charge.
If you have any questions or queries with regards to the above, you are most welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
Under normal circumstances, our system will issue invoices for all active products on the 25th of the current. At the start of the new month, payments are submitted for payments via debit orders and credit cards.
However, when a top-up is loaded, or a Client signs up for a new product - in this case you signed up for a new ADSL line - we will issue you an invoice at a pro-rata rate for the product. This means that you will only be charged for the remainder of the month for that service, and not for the full month. Your ADSL line was transferred during the course of October necessitating the pro-rata charge.
If you have any questions or queries with regards to the above, you are most welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
Best regards,