Pretty okay service

Pretty okay service, the problem I found with Afrihost is when something goes wrong, it takes 2-3 weeks to sort out and the only way I got it sorted out, was that I had to contact the last mile provider myself to sort out the problem. Why have a middle man when the middle man does not do his job

First incident was Aug 2018, line went down, contacted Afrihost, waited 4 to 5 days (includes weekend where everyones closed.) to follow proper procedure and no changes were made. Then I phoned the last mile provided myself and they came out and sorted out the problem instantly. So if I phoned the last mile provider initially, it would have been sorted out quickly.

Same incident happened on June 2019, and same thing happened as before, just a different problem, I get Afrihost has to first contact the last mile provider however I always gave ample time to let them contact them before I did it myself. So I have moved ISPs and hopefully will not have these issues.

My advise for using Afrishost, they are good when all is working as soon as something goes wrong, they either drag their feet or do not actually know what is going on.