Prepare to be disappointed in Afrihost

Afrihost has truly disappointed me in the 1.5 days. 10 Phonecalls to Afrihost, 1 Email, 2 Live chats, 1 call logged. I made the follow-up call now, just to hear the staff members laughing and joking around so loud that I was struggling to hear the consultant. Seems like they are not interested in assisting me after losing 36hours of email connectivity and business.

I have been a loyal customer of Afrihost and they are my hosting company for 3 email addresses for my business. They also host my website.

My emails stopped working on Tuesday 2 April at 15h48, and I only noticed emails bouncing back. I Phoned Wednesday morning at 08h00. They advised that it was due to an R48 cost that bounced back ( which I was unaware of) and they resubmitted it and advised I will be online within a 30minutes-1 hour. I have been phoning and making contact on the live chat, to this moment Thursday 11h45, no emails working yet- with NO feedback on my reference number: Xti ********** 0.

I have lost business since 8h00 am Wednesday morning the 3rd, and today Thursday 4 April - no emails working yet.

I have phoned numerous times, logged a call, an agent logged a call for me, emailed and to this moment my issue has not been resolved. I have spent so much of my free minutes on these calls to afrihost.

I just phoned again now, just to hear all the staff members in the back joking around and making jokes. I mentioned to the consultant that it surely doesn't sound like they are taking their work seriously, while I have been losing money for the past 36 Hours. Just shows that Afrihost is not committed to assisting their loyal customers. I am truly disappointed in your service.