1 reviews | Active since Apr 2013
Possible ***** and ******* debit system
This is very serious, they have used a credit card I paid with in February and which details I removed from the client zone system 2 months ago to deduct a not-properly announced and not timeously warned amount. They think they have the right to just have a self appointed debit authority to use the last card you used if you didn't give a new card detail when the system is supposed to allow for client on invoice payments. This is after having had more than 5 complaints regarding their billing which the accounts department themselves have been in error every time over the last 12 month period so why would I trust them with an automated payment authority on one of my credit cards. I gave it initially and when they kept getting it wrong I removed it, now they just used it. If there is no forthcoming apology and rectification this will be reported as ********** transaction and ******* accounting practice. This is how they treat a client that has been with them since 2008 at least. I am not saying I do not owe correctly some of what is billed, I am saying they had no authority to automatically take that amount from that credit card.
Very sorry to hear that we've let you down here.
Looking at the account, we can see a transaction was done off the same card as the previous transaction, from June 2015. It isn't possible to fully remove a payment method without replacing it with another. The reason behind this is the services we offer are billed on a recurring basis.
Should an alternative method need to be made around your billing it'll be best to contact our Accounts team directly.
Hope this clears everything up.
Regards
The Afrihost team
Very sorry to hear that we've let you down here.
Looking at the account, we can see a transaction was done off the same card as the previous transaction, from June 2015. It isn't possible to fully remove a payment method without replacing it with another. The reason behind this is the services we offer are billed on a recurring basis.
Should an alternative method need to be made around your billing it'll be best to contact our Accounts team directly.
Hope this clears everything up.
Regards
The Afrihost team
