Poor/*********** Support Staff

Here's a summary of the issue.

1. My mailbox exceeded it's allocated size and now I cannot send or receive any emails. Fine happy with this, I don't need a larger mailbox I'll just clear out my mailbox. Afrihost support tells me to delete mail or to upgrade my account. No problems with this response

2. I realise I cannot clear out my mailbox (via c-panel or via any local mail clients). I submit errors from both platforms. Explained this issue to support and I get told to upgrade my account or delete mails again (even though I already explained the situation). Afrihost support asks for logs even though I already submitted the errors in this same ticket?

At this point I have been unable to send or receive email for 3 days now.

Update : Keerthi still doesn't understand the problem. As a result:

1. Has not come any closer to sorted my problem out and is becoming increasingly frustrating to deal with. I still cannot clear my mailbox out. I still have no working email 2. Proceeds to explain things that are not relevant to the problem instead of just listening to what I am saying. 3. Refuses to escalate the issue despite saying in writing s/he clearly doesn't understand what I am saying.

Eventually Keerthi responded apologising that the issue will be escalated and then closes the ticket