Poorest after service

Poorest after service, quick to sign a person up and installation, but when there is a problem they not eager to assist. I have a problem with my black POE fiber box, and has been reporting it for a week now from 9 November 2022 upto today 16 November 2022 everytime when phoning they only say they are sorry but that is where it ends, they are running their wifi through vodacom fiber, and keep on saying that it is vacom that is very slow to react to complaints, but is it not their responsibility to ensure vodavom are pressurized to get the complaints for afrihost's clients to be sorted out, but it seems they just blame vodacom and sit back and keep on say sorry. As of today my daughter are a week behind on her online school assignments and my wife cannot have any zoom meetings with her office, very unprofessional