POOR UNEXECUSABLE SERVICE | AFRIHOST & FROGFOOT

Complaint against AFRIHOST & FROGFOOT- Going into 4th week without connectivity... worst customer service ever experienced... Frogfoot internet connectivity DROPS CONSTANTLY and is not STABLE ... port needs to be tested and reset.... no business can operate without connectivity. Afrihost Fibre lodged a fault with Frogfoot....going on 2nd week to receive any kind of response. UNACCEPTABLY POOR CUSTOMER SERVICE Note on their reviews how MANY people are complaining- frightening Please friends- if you sign up for fibre ensure they have proficient systems, professional staff and most importantly a customer service that tends to the paying client (follow up is vital in business today- and not following through is a sure sign of a standard & principle of operation filtered down from management to staff). Why do we here in South Africa accept bad service as a norm for "the way things are" ? Nonsense - they should "level up", or step down - end of story!

For Afrihost to make reference Ticket ID: SLS-***6 Department: Fibre Support Priority: High

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