Poor to no internet connection for 200mbps line

My connection to Afrihost was done on the 31 March 2026. I asked for a 200mbps line as I work from home. At first it worked for a few days, then the speed went very slow. Saturday 4 April 2026 my internet was off. I tried multiple times to get it connected. I am connected through Vodacom with Afrihost. I've waisted hours, between 2 and 4 hours each time with different instructions to get the connection back via their whatsapp line. On Saturday I was told a call was logged starting with an 012 number, then someone else told me I must go to vodacom, there I was told to phone the wifi number for vodacom. They informed me that Afrihost is the one to contact. Back at Afrihost eventually I got to somebody on the 7 April 2026 that made me test the line, and I was told the matter is escalated as I needed to send screenshots. On the 8 April 2026 07:34 I once again received an email to say that the matter is escalated and I will be advised on feedback. I have not received any feedback as yet and nobody came to fix my internet. I work from home, I told them that and despite that its just going back and forth. I looked if all the cables was well connected, one black cable going to a white box is loose, there is some connection now, but the speed is only download 15.9mbps and upload 20.69mbps. But they expect me to pay for a 200mbps line with an internet that hardly work. Looks like the after sales of Afrihost is not good. It is now the 8 April 2026 and up until now nothing have been fixed and nobody was send to look into the problem.