Poor support system

Various incidents> For awhile have had such bad support, from 3G data to now adsl problems, Last year had 3G data connection worked beautifully until i moved and afrihost support said i definitely have LTE coverage so back and forth with support relaying same analysis to different support staff (repeating myself basically) then to find out from MTN technician directly that there is actually no coverage due to tower far away. Now adsl side i create support ticket and have to advise same thing numerous times again to different support staff and still no one actually reads the ticket properly to help me, i get all sorts of other responses except to what i actually ask. Also delay in support log a ticket during the day get a response around 1am early hours of the morning. Dear Afrihost i suggest you train your staff to actually read the tickets carefully prior to responding and to do a proper handover when staff shift changes so the person taking over actually knows whats going on and client doesn't have to repeat his story and do same tests etc again to different staff member