Poor support on Telkom line

I rent my DSL line service from Afrihost. My Telkom line has been dead since 24 February 2016 and I immediately reported it to Afrihost. I have contacted Afrihost on several occasions, but they just shrug their shoulders and blame it on Telkom. I do not believe that they are sufficiently liaising with Telkom. I also do not get any feedback from Afrihost unless I contact them. I do receive emails from them, but only after everytime I have personally contacted Telkom. I am paying Afrihost for the line and I am not receiving any service from them. No updates, no feedback, etc. My line has now been down for 16 days. I work from home and the lack of a line is severely impacting on me. Not to mention that i have to pay expensive mobile data rates. The fault report number with Afrihost is AH***