poor service with afrihost

It’s extremely frustrating to experience such poor service from Afrihost. Since the beginning of March, I have been calling repeatedly to get fibre installed, only to be given different stories each time. After weeks of waiting, I was finally informed that there is no infrastructure in the area I’m moving to and that nothing can be done—despite all the time I wasted calling and waiting for updates.

I was then advised to opt for an LTE router instead. I personally went to their head office to collect it and was assured that everything was in order—all I needed to do was plug it in, and it would work. Now, the SIM card is not working, and I have been told it needs to be escalated, with no resolution until the following week. This entire experience has been frustrating and disappointing