poor service . un qualified people

at the start of the month October i phoned afrihost for a upgrade . the new deal they offered was a 20 mbps data and 20 mbps dsl line package . here i already had issues . they cant do it over the phone i must do it self over the app or client zone. but the app doesn't have the option . after much infuriating talk we finally got somewhere. then they wanted to charge me almost double because they dsl line and data weren't linked and was picking up as a separate package . then after hours on phone sorted that out . immediately after that i got the data upgrade . but my dsl line was not changed/upgraded and they already started charging me for the combined deal . its the end of October a month later and all they say is the issue has been escalated . but to me seems as if they just talk and nothing has been done . no follow ups . no sense or urgency . just yes sir yes sir . sorry sir .