poor service providers Mother buffers SLOW

I am a client of AFRIHOST I expect you to sort out my issues don't tell me VUMA this VUMA that. I had a Mitchell's fibre line 20/10 they told me Mitchel's don't exist anymore I must upgrade to VUMA 40/10 LINE FROM 20/10 I had to pay R529 on 02/08 I paid and they said ACTIVE.... TODAY IS THE 4TH I am still struggling calling AFRIHOST back and forth same story over and over, reset switch off- Plug in LAN send screenshot of speed test every sped test is bad and still they blame VUMA who they claim has not switched me over REF isp 522373 I told LESLEY FROM AFRIHOST that I still have an old hardware box from Mitchell's fibre is old and the hardware is the problem.... STILL HANGING took my money not service . ping 21 Download 15.80 Upload 9.79 this is now supposed to be a 40/10 line