JM
Johan M
1 reviews | Active since Oct 2009
26 May 2018, 05:10
Poor service on hosting (DownTime)
We are now at day two. My website is still down. It is physical impossible to look at a problem for two days. And if you did; it would have been nice informing the client.
How long will this still take to fix? Do you need recommendations of IT companies that will be able to fix this issue?
I literally do not know what to do?? All my efforts have gone up in to the air and absolutely nothing has been done. Senior admins does not know what is wrong as we are now on more than 48 hours down time and probably going for the rest of the weekend as well.
Please can I be assisted?
Helpful (0)
Replies (2)0
Replies (2)JM
Johan M's updateReviewer Update
28 May 2018, 10:44More than 100 hours later and still down. This is pathetic.
JM
Johan M's update28 May 2018, 10:44
Reviewer Update
More than 100 hours later and still down. This is pathetic.
JM
Johan M's updateReviewer Update
31 May 2018, 16:30I had a look at the logs and my site was actually down since the 17th. Afrihost did not fix my issue and blamed the application. This application was working fine for the last two years. Something happened on the database side and they refused to take the blame.
Anyhow I’ve fixed the issue. Copied my code and databse to another shared hosting provider and was up and running imediatly. Unfortunately Afrihost then struggled a day to update the correct NS records which affected the site for one more day.
I must say this was the worst experience I’ve evr had with a company in South-Africa.
JM
Johan M's update31 May 2018, 16:30
Reviewer Update
I had a look at the logs and my site was actually down since the 17th. Afrihost did not fix my issue and blamed the application. This application was working fine for the last two years. Something happened on the database side and they refused to take the blame.
Anyhow I’ve fixed the issue. Copied my code and databse to another shared hosting provider and was up and running imediatly. Unfortunately Afrihost then struggled a day to update the correct NS records which affected the site for one more day.
I must say this was the worst experience I’ve evr had with a company in South-Africa.