Poor service on Fibre

<p>I'm a current Afrihost customer and have just signed up with them for a Fibre line.</p> <p>They have taken my money but my Fibre line is not working even though they said it is active.</p> <p>I have spend the last 7 x days trying to get them to help me resolve my problem.</p> <p>Natasha from the lines dep. and the CEO Gian are both on copy on my mails to them since the 1st of December 2016 and to date no one has responded even though they promised to contact me.</p> <p>everytime I call them I'm sent from pillar to post with no results or I'm cutt off.</p> <p>It seems that Afrihost is not geared to offer Fibre to their customers, but they are very capable to take your money and not deliver a service as promised.</p> <p>I do not believe that this is in the spirit of Treating Your Customers Fairly which is now part of legislative governance.</p> <p>it is shocking that not even their CEO instructs them to do something about this even though he is copied on the correspondence. You are just another person from Joe public who will now struggle to get your issue resolved and your never get your money back.</p>