Poor service, no accountability.

It has now been over two weeks since I submitted a change of address request for my fibre service. For more than a week, there was no movment until I proactively followed up. Since then, I have continued to receive delays, excuses, and responsibility being passed elsewhere rather than clear ownership form Afrihost. I pay Afrihost for my service - not MetroFibre - so Afrihost should be accountable for managing the process end to end. Being told they do not have direct contact details for MetroFibre, and can only communicate by email, is ludicrous. I work online remotely for an international company, this is now affecting my livelihood. I am paying for fibre that I cannot use, and for LTE that I should not need. Afrihost need to escalate properly, take ownership, and ensure customer installations and transfers actually happen. If this is not resolved immediately I will be cancelling Afrihost.