Poor Service from Vumatel and Afrihost

I logged a call on 12 Jun at 11h17 for my fibre that was down. I indicated that I have rebooted the OTN device and that the blue LED was flasing which is an indication of fibre failure. Afrihost informed me that the area was affected by an outage with no ETA according to Slungile. Thabo informed that the Change number was CHG -*** on 12 Jun 11h19. On 12 Jun 11h20 Monica informed me about open change as referenced above. On 12 Junn11h20 Boitumelo informed me of the same. On 12 Jun I received indication of the progress that the end time would be 14 Jun 2024 14h00 for the change. On 13 Jun got a message that outage is still present. from Thobile. On 18 Jun 15h43 I asked again when i can expect service. On 18 Jun 2024 16h19 I rebooted the OTN again and indicated that the blue light is still flashing indicating a fibre failure. On 18 Jun 17h04 I was informed that a new ticket would be logged with Vuma.

MY QUESTION IS, IF A NEW TICKET HAVE TO BE LOGGED, WHY WAS I NOT PHONED BY AFRIHOST TO ASK IF MY SERVICE WAS RESTORED AFTER THE CHANGE WAS COMPLETED.? THIS IS THE THIRD FAILURE IN A VERY SHORT PERIOD OF TIME. FIRST ONE I WERE WITHOUT SERVICE FOR 9 DAYS AND NOW SO FAR A WEEK. PLEASE GET YOUR ACT TOGETHER!