Poor service from ISP

Beware if changing from another ISP to afrihost. I have been left without internet access because the afrihost system for placing the order with the fibre network organization (Octotel) was not placed (by afrihost) since the time of contract acceptance in mid November 22. I am now (January 23) potentially unable to connect to the internet for "up to 5 working days" according to Octotel (who will only communicate via afrihost). This will cost me money (work opportunity) & adversly impact smart devices, security system effectiveness & access to entertainment streaming. I regret chosing to move from my previous service provider - not worth the hassle.