Poor service from Afrihost

I have been trying to sort out a cancelled account with Afrihost since 09/05/2023. They have now doubled an outstanding amount and I receive emails daily regarding this amount yet they never pick up the phone and call? I have multiple emails, whatsapp messages yet I cannot get 1 consultant to call me? Am I the only person with issues and problems of no/poor service from Afrihost? They decided to cancel my service no they want to charge me for 2 months?