POOR SERVICE FROM AFRIHOST AND OPENSERVE

I have app**** for a fibre connection through Afrihost on 13 Oct 2019. After a month my application is still not complete. After 2 weeks Afrihost informed me that the Open Serve Technicians have “INCORRECTLY” labelled my request as COMPLETED, which it definitely is NOT! Since 17 October I have been calling the Afrihost Client Service desk almost daily, WITHOUT ANY LUCK! Their only feedback is that my request has been escalated at Openserve and I would soon be contacted by an Openserve Technician. I have told Afihost Consultant over and over that I do not have a WiFi box in my house and also no connection with fibre but they discarded my concern and continue to change my order from new to migration. Only after the Openserve technicians eventually came to my house 3 weeks after my original order he realised that there were indeed NO fibre connection. He couldn't complete the job but had to request a cable guy to come and check the fault on the fibre. Another week later and I am still waiting for even as little as an email or sms feedback, but nothing