poor service from afrihost and digital planet

I ordered a fixed wifi package. Firstly they did not have stock to fulfill my request. Then afrihost overcharged my account. When I advised afrihost to change my contact details as my phone was ****** i was advised to contact digital planet the courier company. I had no luck in getting in contact with the courier company. I called the afrihost call centre on the 11th December at 08:30 to advise them to please send a request to the courier company to contact me on another number. At 12:13 the courier company still contacted me on my old number and my address verification failed again when I called the afrihost call centre again I was advised that my number was not changed on there system eventho I called them earlier in the morning for assistance. This morning when I contacted afrihost on the online chat the consultant advised me that they can't change my number for the courier company and I must contact them.. so I am assuming that my details was never sent..then he advised that he will contact the courier company it was before 8am the consultant advised me not to close the chat as he will get back to me. He then later left the chat with no feedback. This is poor service from these companies and the worst part is they charged me and I don't have the device. For a service provider this is extremely poor service I don't recommend please to use them