Poor service from Afrihost!

As a long time client of Afrihost using ADSL, I decided to the Fibre route during October. My Fibre was installed in November and I was very happy. However when my next Afrihost account arrived, I noticed I was still being charged for my ADSL as well as the Fibre. On contacting Afrihost I was told I should have made application to them to cancel my ADSL. I thought it would automatically be cancelled when I went onto Fibre. Anyway I put in a request to cancel the ADSL line. This was effective from 1st January 2019. The next thing I found was that I was not receiving any of my emails addressed to my Afrihost email box. I contacted Afrihost again yesterday and was told "oh no, the Fibre package does not include an Afrihost email address." I would have to take out DSL package for this. To my mind this is a complete money making venture. They should have told me about cancelling the ADSL line and the dropping of the Afrihost email box. VERY POOR SERVICE!