JD
John D

1 reviews | Active since Jul 2015

09 Jul 2015, 14:14

POOR SERVICE FROM AFRIHOST

Afrihost is my email service provider. On Wednesday 8th July 2015 about mid-morning, I couldn't receive emails via Afrihost, but I could send them. Despite numerous emails (and I do mean numerous) to them detailing the fault, and getting back totally irrelevant answers from their service department, the fault continues. I am luck that I also have my Yahoo email account to use. Their service department takes hours to reply to a complaint and when it does it gives absolutely useless answers which have no bearing on the fault detailed.<br> The fault is obviously on their end as I have not changed a thing on my side and also I have no problem with Yahoo. TOTALLY FRUSTRATED!

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Replies (1)
Afrihost.com
Afrihost.com's reply09 Jul 2015, 17:56
Official
Hello Big John D,

Thanks for taking our call earlier, glad to hear that everything has been sorted out. Apologies for the back and forth from our end, we'll definitely take steps going forward to ensure a smoother process with you.

We've logged a small credit to your account for the issues caused. Looking forward to building up our relationship over the next few years.

Have a wonderful evening.

Regards
The Afrihost team