Poor service from Afrihost

Wanted to switch from Trlkom Fibre to Afrihost.. Communicated with Afrihost on their WhatsApp app site on 29 April and advised consultant that I was required to give Telkom a month notice and that the service should only be activated on 31 May 2024 The consultant advised on which Fibre connection to take that was similar to what I currently have. He advised that I should get my order in ASAP so they can get me on the system. I placed the application on his suggestion but their site does not request for an installation date. Four days later I receive a call from Afrihost requesting the number on the Nokia box. I told her that I only want the service as from 31 May as my existing Telkom Openserve will be disconnected then. Several days later I received an email advising that they were to transfer the service over. I advised them that I did not want the service yet and they acknowledged this. On 14 May Afrihost debiteded my account for a pro rata amount until 31 May and transfered the Telkom openserve fibre to their network without any advice or communication. When contacting the WhatsApp again they could not assist as to who gave the instruction to proceed in connecting before the required date. I am now being billed for two fibre connections. How disgusting a company that does not communicate with their customers. Unfortunately there is not a 0 or Minus to give them