Poor service from accounting

Its been over 2 weeks now and accounting department still cant sort this issue.<br> I supp**** statement proving that money is going off my account but they cant find them on there system, in the mean time my line get cut off every few days and l cant work without the internet.<br> Trying to get hold of Simon or any other supervisor is impossible left messages and emails but no replays in days.<br> After being a loyal customer for many years its time to move elsewhere.