Poor Service

I have had an internet connection problem since Wednesday 9th of September. I reported this issue on Thursday and was told it's due to my relocation(5km from previous address). I was told this would be rectified in an hour it did not happen. I reported this and I was told for the address to reset it would take 24hrs. 24hrs later I had internet for 4hrs before I had an issue again. Spent the whole day being walked through steps to reset, reboot etc but after every session internet was down again. By Saturday an escalation was logged to LTE department and Sunday things were still the same. Monday I followed up and was told the escalation was still in queue and walked through resetting the router and internet to no avail. A further escalation was logged with MTN with a 72hr turn around and I was assured I'd get feedback. Since then I've spent every day resetting and rebooting the device on a daily basis. No feedback on the LTE or MTN escalations and its been over 72hrs. I have struggled with work because of this and appalled at the lack of rapport. I've rated services low with them but no one has bothered 2 check why so that was 3minutes of time wasted. I had perfect connection for a full week so I don't think it's a reception issue and over 8-9 agents have no clue what to do to fix the issue and two escalations resulting in nothing. I'm appalled by this service and don't understand why Afrihost is offering services they cannot maintain.