Poor service!!!

Dissatisfied /dissapointed/frustrated and annoyed. Afrihost & pay fast & vumatel

I have spoken to 12 different people but nobody can help me.

The funds left My account on the 2october already!

Its the 6th of Oct today I was unable to work properly due to this wifi issue it's costing me extra.

I do not want my money back I just want my wifi to work, why is this so hard!!! To understand.

I dnt not want to speak to anyone new and explain the story for the 12th time, I will never ever ever advise anyone to use Afrihost for this poor service I have recieved this past few days.

I have never ever indicated you guys to cancel my contract you went ahead and did it yourself.

And just a word of advice when using your whatapp line the agent must be able to pick up the convo where the previous person has left off especially if it's a different person because explaining the issue over and over with no result cause extra frustration.

You messing with people time here which I do not have and don't even go to the extra cost involved.

And why must I followup as a customer you must have the decency to followup with the customer.

This was a mistake you made too no be proactive and advise customer to update there account details before it must be debited.

I have not changed my account so I dnt see why I needed to update it.

So please I am asking you with tears in my eyes do your job and activate my wifi because I have already paid for it.

This is my last request, I don't have the time nor the energy! You get put on hold for 20 to 40mins at a time with no result.

Please excalate this email to your regional manager this is not go business etiquette.

Poor poor poor service.

Ilhaam