POOR SERVICE

I requested cancellation of my line since March via what's-up. None of the staff I've spoken too via this application advised me that in order to cancel the line you need to log onto the system and request a cancellation. When I did a follow-up on the 20th April to make sure the line will be cut - ONLY THEN did the agent advise that it has to be done online via the portal.

I moved out of the premisses on the 27sth April and requested this numerous times since March to ensure that the line is not active when I leave, needless to say they are now insisting on payment for May when I have moved out and taken the box with me.

I have written e-mails and complaint but only to hear that I still need to pay for the month cancellation which was only effected 20th April when I officially did it online. How can they expect me to pay for a service Not rendered? I am so disgusted with this company and will never recommend them to ANYONE!!!~