Poor service

Terrible service they not only wasted my time but ended up costing me more money

I ordered a telkom sim. It arrived 17 June at 08:40.

After waiting 24 hours it didn’t work, I contacted afrihost via whatsapp AND Facebook. I spoke to multiple consultants telling me to wait longer. After 48 hours it still didn’t work. Contacted afrihost again via whatsapp and Facebook. They told me to reset my lte router. Still didn’t work. They suggested forced sim process in another phone. Didn’t work. They reported to lte department on Friday 19 June. Sim still not working. I am being ignored.

It has been 6 days and my sim still doesn’t work. I have been ignored and until this moment I’ve spoken to 17 consultants in total. I escalated my complaint to management multiple times. Was told they will call me. Got smss and still didn’t get the phone calls as promised. I am being ignored.

Worst of all is that I have bought data on my own personal sim to do my work. I have bought the same amount of data equal to one month of my afrihost fee (299) because my internet has not been working.

Conclusion; Poor service Cost me more money Sim still not working Problem not solved - hopefully after this complaint afrihost will make this up to me somehow. Otherwise I want a refund.