Poor service delivery by Afrihost

We made a decision to have Fibre installed at home in January of this year. We've heard very good things about Afrihost and decided to go with them. We like the month-to-month option they offer and family of ours is very happy with the. Unfortunately we've been left very disappointed in our experience with them: From what we understood, SADV was the only company who services our area regarding the installation of cables to our home. After the usual waiting period after signing up with Afrihost in January, SADV came to install the cables on 5 Feb. However, it took another week before their technicians arrived to do the linking of the box outside on the pavement to our home connection. But a few hours later the internet connection went down. It took another 2 days for them to return and "fix." AGAIN the connection lasted only a few hours before going off. We have spent litterally hours on the phone with Afrihost's call center, speaking to different people - including a supervisor - to try and get SADV out to our home to sort out the problem. Between Friday 14 Feb and today we are still awaiting a technician to come out to our house. I've been on Facebook sending inbox messages to Afrihost and my husband has been on the phone daily - sometimes more than once - with no results. We are very disappointed in the poor service we've received from Afrihost & SADV. The only reason I give them 2 stars is because on the one occasion we had the connection going for a couple of hours, we spoke to very patient call center operator who assisted us in reconfiguring our router.