Poor Service Delivery and Customer Care

Here to make a complaint about the absolute shocking customer care and service delivery I have received in the last two weeks from Afrihost. I was one of the unfortunate souls who needed to migrate from the Cell C LTE-A package to the MTN equivalent. I received my SIM card in a questionable state and followed the configuration steps as instructed. No internet. Shocking. Sent emails, sent Whatsapps, requested Call Backs every single day from 1 March 2020. Everytime a new consultant with no clue what is happening with my case attempted to assist me to no avail. When I complain about paying for a service and not receiving it I'm met with the same response : "I'm sorry for the inconvenience". No solutions, no detailed explanations, no working internet. I am promised feedback daily, I am promised internet daily yet I have spent more on cellphone data to actually work in the evenings than I do on my subscription per month on this service. I send another email last night (after being promised a phone call by a specific agent at 18:30) requesting final feedback before taking the situation to the public and canceling my account. This wasn't even met with a response (not really surprising though). I am disgusted that this what the company deems as "Pure Internet Joy".

10/10 would not recommend Afrihost to anyone in the foreseeable future.